Technical support is provided
24 hours a day, 7 days a week.
Business hours are 9 am- 6 pm Eastern.
800-421-5035 (Toll-free in North America)
408-520-7100 (Outside North America)
NewEra Software is dedicated to providing the highest level of technical support to meet our customers’ growing needs. In order to meet these needs, NewEra provides around-the-clock technical support, 7 days a week, 24 hours a day.
During non-business hours, phone the above numbers and you will receive instructions on how to contact a Technical Support Representative or a Technical Support Manager. If you have access to the Internet, you can send our technical support staff an email message ([email protected]). Your email message will be answered by the next business day. If you have product technical questions or product recommendations, you can send them as an email message.
You can also use the form to the right to contact technical support.
Technical Support Request
Use the text box below to describe your problem / support request.